LEVEL 1 SUPPORT PROCEDURESClients are requested to log a ticket on our customer portal, customer app, Business Whatsapp, Telegram or sms using the following methods:
LEVEL 2 SUPPORT PROCEDURES
This should be used to escalation a Level 1 procedure:
LEVEL 3 SUPPORT PROCEDURES
This should be used as an escalation for a Level 2 procedure:
Monday – Friday, 08:00 – 20:00.
Saturdays: 08:00 – 18:00.
Public Holidays: Closed.
When requesting technical support, you will be provided with a ticket number. This will be used to trace and keep a record of the issue.Should you not receive a ticket number by default, please ensure that you ask for one. If you require to escalate an issue, ensure that you quote your ticket number when proceeding with the escalation request.
NB. Please do not contact our technicians and / or employees directly on their personal email addresses, cellphone numbers or via WhatsApp to report an issue. We will not have any record of the issue being reported, and cannot take responsibility for an issue reported in this manner.